When Someone Got the Message But Still Gets It Wrong Sometimes

Robin Archer·

The conversation happened. It went reasonably well. The person heard you, said something that suggested they understood, and for a while the behavior changed.

And then it happened again.

Not flagrantly. Not as though nothing was said. But you mentioned you didn't want to be touched on the shoulder during conversations, and three weeks later there was a hand on your shoulder, brief, unconscious-seeming, gone before you'd fully registered it.

This is the in-between period. It's its own specific situation and most of what gets written about personal space either doesn't reach it or skips past it toward a resolution that isn't here yet.

What's actually happening

Habits are slower to change than intentions. Someone who touched your arm as a natural gesture while talking has been doing that for years, in that relationship and probably others. They heard you. They mean to do differently. The behavior is still grooved in a way that attention alone can't fully override in three weeks.

This doesn't mean you have to accept it indefinitely. It means the slow version of improvement is a real category that exists, distinct from both the successful change and the deliberate disregard.

The difference between someone who is trying and someone who decided the conversation was the end of it: the person who is trying usually catches themselves, sometimes corrects in the moment, may reference what you said. The person who decided the conversation was over doesn't acknowledge the ongoing behavior as though it's connected to anything.

What to do in the moment when it happens again

You don't have to restart the whole conversation every time. A simple, neutral "hey" while making space is enough to register it. You're not delivering a lecture. You're noting it.

Some people find it useful to say, once, something like: "I know you're working on it. It helps when you catch it." This acknowledges the effort without letting the behavior be invisible. It also gives the other person something actionable: catching themselves is something they can do.

What doesn't help is absorbing each slip in silence while the resentment builds, and then saying something when the accumulation has made it a bigger deal than any individual instance warranted. The slip on its own is manageable. Twelve slips that were never named, then addressed all at once, is a different conversation entirely.

How long is reasonable

There's no universal answer to this because the relationship and the stakes vary. A colleague you have to work with requires different patience than an acquaintance. Someone who is making visible effort earns more runway than someone who doesn't seem to register the lapses.

A rough signal: if the frequency is declining, the in-between period is doing what it should. If the frequency isn't changing, or if the quality of each lapse is the same as the first, you're looking at something that isn't improving and you'll need to decide what to do with that.

I had a friend who'd asked her partner's mother not to touch her face at greetings. The mother-in-law adjusted immediately in the first few encounters, then slipped twice over the following three months, then stopped entirely. My friend said the slips didn't feel like disregard. They felt like the muscle memory catching up with the intention.

That's what the good version of this period looks like. Imperfect progress in a direction that's clearly toward change.

What you're entitled to hold onto

You're not required to pretend the conversation didn't happen because the change isn't complete yet. You're not required to accept the in-between indefinitely. You made a reasonable request. Progress is a reasonable expectation, and reasonable progress has a timeline.

The person trying deserves some patience. What they can't have is the patience as a permanent arrangement, substituting for actual change.